FREQUENTLY ASKED QUESTIONS

Q1: Do I need to book in advance, or can I just drive in?

You are welcome to drive in at any time during our working hours — no appointment is necessary for most standard services. However, for larger jobs such as full engine repairs, body work, or spray painting, we recommend calling ahead so we can allocate the right resources and minimise your waiting time.

Q2: How long will my vehicle take to be repaired?

It depends on the nature of the job. Simple services like oil changes and tyre alignment are usually done within a few hours. More complex jobs such as engine overhauls or bodywork may take one to several days. We will always give you a realistic time estimate before work begins and keep you updated throughout.

Q3: Do you provide a free estimate before starting work?

Yes, absolutely. We conduct a free initial inspection on every vehicle and provide a clear, itemised estimate before we begin any repairs. We do not carry out any work without your approval — and we never add charges that weren’t agreed upfront.

Q4: What types of vehicles do you service?

We work on all light vehicles including saloons, hatchbacks, SUVs, pickups, and 4x4s. We also service light commercial vehicles and minibuses. Our technicians have experience with all major Japanese, German, and Korean brands including Toyota, Nissan, Subaru, Honda, Mitsubishi, Isuzu, Mercedes-Benz, and more.

Q5: Do you use genuine spare parts?

We source quality spare parts — genuine OEM parts or trusted equivalents — depending on your preference and vehicle requirements. We will always advise you on the best option for your specific vehicle and budget, and we never use substandard parts.

Q6: Can you diagnose my car’s warning lights?

Yes. We use computerised OBD diagnostic scanners to read your vehicle’s fault codes accurately. This allows us to pinpoint exactly what’s causing a warning light rather than guessing — saving you time and money on unnecessary repairs.

Q7: How often should I service my car?

For most vehicles, a standard service is recommended every 5,000 to 10,000 kilometres depending on your driving conditions and the type of oil used. Embu’s roads can be demanding, so more frequent checks are sometimes advisable. Our team will give you a personalised service schedule based on your vehicle and usage.

Q8: Do you offer a warranty on your repairs?

Yes. We stand behind our work. All mechanical repairs and parts replacements come with a warranty period. If an issue arises related to work we carried out within the warranty period, we will address it at no additional charge. Ask our team for specific warranty details at the time of your service.

Q9: Can you handle fleet maintenance for businesses?

Absolutely. We work with local businesses, institutions, and transport companies in Embu and the surrounding region to keep their fleets road-ready. Contact us to discuss a customised fleet maintenance schedule that minimises downtime and keeps your vehicles in peak condition.

Q10: How do I know if my car needs wheel alignment?

Common signs that your car needs wheel alignment include: the vehicle pulling to one side when driving straight, uneven tyre wear, a steering wheel that isn’t centred, or the car vibrating at certain speeds. If you notice any of these, bring your car in — misalignment left uncorrected leads to faster tyre wear and can compromise safety.

Q11: Where exactly are you located?

We are located in Embu Town, Kenya, and serve clients throughout Embu County and the wider Mount Kenya region. Call us and we will guide you to our workshop with ease.

Q12: What are your working hours?

We are open Monday to Saturday from early morning to evening. Please call us to confirm current opening hours or to plan your visit. We do our best to accommodate urgent situations whenever possible.